Punjab National Bank is observing the current week i.e. 12th to 17th December 2011 as “Customer Contact Week”.
During the week Senior Executives of the Bank will be visiting various branches across the country to assess the level of customer service and seek their valuable suggestions for improving the quality of service. During this period customers will be contacted either over a telephonic call, a get together or a personal visit to their places to give them a feel of being cared. Bank also plans to contact the inoperative account holders to activate the old relationships. Thus the Customer Contact week shall be utilized for refreshing, recharging and reconnecting with the customers.
The visiting officials will check up compliance of KYC (Know Your Customer) norms including those for small deposit accounts, smoothness in process of account opening, sanction of loans etc. This will ensure feedback on quality of service and customers expectations.
The bank expects this contact programme to bring about further perceptible improvement in the area of customer service, and also consolidate its efforts put in during the Savings Deposit Campaign held between 1.8.2011 to 30.09.2011, wherein more than new 20 lac Savings Fund accounts were opened within a period of two months.