Bhubaneswar: With Team Anna announcing further protest for a strong Lokpal Bill, the Government on Tuesday tabled the Citizens Right to Grievence Redress Bill, 2011 to fight corruption in the system. The Bill was tabled in the Lok Sabha by Minister of State, Mr. V Narainsamy, in the PMO
As per sources, the Bill clearly states that it is mandatory for every Ministry and Government Departments to take the overall responsibilities of citizens to deliver services within a specified time schedule and respond to complaints within 15 days failing to which strict action will be taken against the concerned officer.
As per the Bill, the Government will set up a grievance redressal mechanism to tackle graft in the lower ranks of administration. It will cover all the schemes and departments of the Central Government and provide a platform to the State Governments to implement a similar mechanism for their schemes. It also seeks to make it mandatory for Government officials to receive complaints from the public within 24 hours of receipt and also the Grievance Redressal Officer has to ensure that the person who made the complaint, is informed in writing with an Action Taken Report about how his or her complaint was handled.
Moreover a person can appeal to the Lokayukta or Lokpal, if he or she has been treated unfairly.