Front Office Associate/Front Desk Assistant/GSA/ Receptionist

Description

Key Responsibilities:

1. Guest Greeting and Assistance:
Warmly welcome arriving guests, addressing them courteously and professionally.
Assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys.
Provide information about hotel amenities, local attractions, and services.

2. Front Desk Operations:
Answer incoming phone calls and direct inquiries to the appropriate department or staff member.
Handle guest requests and concerns promptly, aiming for satisfactory resolutions.
Maintain a clean and organized front desk area.

3. Reservations and Room Assignments:
Assist in processing reservations, ensuring accuracy in booking information.
Assign rooms to guests based on preferences and availability.
Provide guests with information about room rates and availability.

4. Check-In and Check-Out Procedures:
Verify guest identification and payment methods, ensuring compliance with hotel policies.
Process guest check-ins efficiently, collect necessary information, and provide key cards.
Facilitate guest check-outs, settle bills, and handle the return of room keys.

5. Guest Communication:
Respond to email inquiries and guest messages, providing clear and informative responses.
Relay messages to guests and hotel staff as needed.
Assist in handling reservations and changes.

6. Assistance to Guests with Special Needs:
Offer assistance to guests with disabilities or special needs, ensuring they have a comfortable stay.
Provide information on accessible facilities and services.

7. Safety and Security:
Follow hotel security procedures and protocols, including emergency response measures.
Monitor and maintain the security of guest information and belongings.

8. Cash Handling and Record-Keeping:
Handle cash and credit card transactions accurately, following established procedures.
Maintain records of guest transactions and financial activities.

9. Front Office Support:
Assist the Front Office Manager/ Duty Manager or Supervisor with various tasks, including reservations, room assignments, and guest services coordination.