Housekeeping Desk Coordinator

Description

Key Responsibilities: 1. Room Assignment and Tracking: Receive room status updates from housekeeping staff and maintain accurate records. Assign cleaned rooms to arriving guests, ensuring efficient allocation based on guest preferences and special requests. Communicate room status information to the front desk and update the property management system. 2. Guest Interaction: Interact with guests to understand their needs and preferences regarding room cleaning schedules and service requests. Handle guest inquiries, requests, and complaints related to housekeeping services professionally and promptly. 3. Coordination with Housekeeping Staff: Communicate daily tasks, room assignments, and special requests to the housekeeping team. Coordinate with housekeeping supervisors to ensure that rooms are cleaned and prepared according to established standards. Monitor housekeeping staff's progress and provide assistance as needed. 4. Inventory Management: Keep track of housekeeping supplies, linens, and amenities to ensure adequate stock levels. Requisition cleaning supplies and amenities as necessary. Perform periodic inventory audits in coordination with the housekeeping team. 5. Administrative Support: Assist in preparing reports on housekeeping department performance, including room occupancy, cleanliness scores, and maintenance needs. Maintain and organize housekeeping records, schedules, and reports. Assist in the preparation of the housekeeping department budget. 6. Training and Communication: Train and onboard new housekeeping desk staff. Foster effective communication between housekeeping and other hotel departments to ensure seamless guest service. 7. Safety and Compliance: Ensure that housekeeping operations comply with safety and hygiene regulations. Promote and maintain health and safety protocols for the department. 8. Guest Satisfaction: Monitor guest reviews and feedback related to housekeeping services and take corrective actions as necessary. Strive to enhance guest satisfaction by ensuring cleanliness and timely service delivery.