Assistant Housekeeping Manager

Description

Key Responsibilities:

1. Housekeeping Supervision:
Assist in supervising and coordinating the work of the housekeeping team, including room attendants, housekeeping assistants, and laundry staff.
Assist in creating work schedules and assigning tasks to team members.
Conduct inspections of guest rooms and public areas to ensure they meet cleanliness and maintenance standards.

2. Training and Development:
Assist in training and developing housekeeping staff, ensuring they follow established standards and procedures.
Provide guidance and support to staff, addressing their questions and concerns.

3. Inventory Management:
Assist in monitoring and managing housekeeping supplies and equipment, ensuring adequate stock levels.
Help maintain records of inventory and assist with ordering supplies as needed.
Ensure that cleaning equipment is in good working condition.

4. Quality Control:
Assist in ensuring that guest rooms and public areas meet or exceed cleanliness standards.
Help address guest complaints or concerns related to housekeeping promptly and effectively.
Support the implementation and enforcement of quality control procedures.

5. Guest Services:
Collaborate with the front desk and other hotel departments to ensure guest requests are fulfilled promptly.
Assist in resolving guest issues and concerns related to housekeeping.

6. Budget Support:
Assist in preparing the housekeeping department budget.
Support the Housekeeping Manager in monitoring departmental expenses and working within budgetary constraints.

7. Staff Management:
Participate in recruiting and training housekeeping staff.
Help maintain a positive and productive working environment.
Assist in conducting performance reviews and addressing performance issues as needed.

8. Safety and Compliance:
Ensure that housekeeping operations comply with safety and hygiene regulations.
Support the implementation and maintenance of health and safety protocols for the department.
Assist in training staff on safety procedures and protocols.

9. Reporting:
Prepare reports on departmental performance, including occupancy rates, cleanliness scores, and budget adherence.
Provide reports and updates to the Housekeeping Manager or Executive Housekeeper.