F&B Supervisor/Team Leader/Captain

Description

Key Responsibilities:

1. Service Leadership:
Lead the front-of-house staff during shifts, ensuring a high level of service and guest satisfaction.
Set an example of professionalism, courtesy, and efficiency for the team.
Assign tasks and responsibilities to staff and ensure they are completed effectively.

2. Guest Interaction:
Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally.
Ensure guest needs are met and exceeded, contributing to a positive dining experience.

3. Staff Supervision and Training:
Assist in recruiting, training, and supervising front-of-house staff, including servers, hosts/hostesses, and bartenders.
Conduct pre-shift briefings, provide guidance, and facilitate staff development.
Ensure staff adherence to service standards and enforce company policies and procedures.

4. Operations Management:
Collaborate with the Restaurant Manager/F&B Manager to manage daily restaurant operations, including reservations, table assignments, and seating arrangements.
Monitor table turnover and dining room management to optimize occupancy and guest satisfaction.
Assist in inventory control and stock management.

5. Financial Management:
Assist in tracking and managing revenue, expenses, and billing accuracy.
Handle guest billing, payments, and cash handling procedures.
Report any discrepancies or issues promptly.

6. Menu and Beverage Knowledge:
Maintain a comprehensive knowledge of the menu items and beverage offerings.
Assist guests in making menu selections and recommend pairings.
Communicate any menu updates or specials to the team and guests.

7. Health and Safety:
Ensure compliance with health and safety regulations.
Promote and enforce safety standards among staff.
Address and report accidents or incidents according to company policies.

8. Wine and Beverage Service:
Assist in managing the wine and beverage program, including inventory control and recommending changes to the beverage menu.
Oversee the service of alcoholic beverages, ensuring responsible service practices are followed.