Banquet Manager

Description

Key Responsibilities:

1. Event Planning and Coordination:
Collaborate with clients to understand their event requirements, including menu selections, setup preferences, and special requests.
Coordinate event logistics, including room setup, audiovisual equipment, decorations, and any additional services required.
Ensure all banquet orders are accurate and executed on time.
Oversee and lead the banquet team during events to ensure smooth operations.

2. Staff Management:
Recruit, train, and manage banquet staff, including servers, bartenders, and setup crews.
Schedule and assign duties to banquet staff based on event needs.
Monitor staff performance and provide feedback and coaching as needed.
Ensure staff compliance with hotel policies and service standards.

3. Financial Management:
Prepare banquet budgets and forecasts, working closely with the Director of Food and Beverage.
Monitor banquet expenses and revenue to achieve budgeted targets.
Implement cost-control measures to maximize profitability.
Ensure accurate billing and payment processing for banquet events.

4. Customer Service:
Foster a culture of exceptional customer service among banquet staff.
Address guest inquiries, concerns, and special requests promptly and professionally.
Solicit feedback from clients and guests to continually improve banquet services.

5. Quality Control:
Maintain high standards of food and beverage quality, presentation, and service.
Conduct pre-event inspections to ensure all setup and equipment meet established standards.
Resolve any issues or discrepancies to the satisfaction of the client and hotel management.

6. Health and Safety:
Ensure compliance with health and safety regulations and hotel policies.
Conduct regular safety training for banquet staff.
Address and report any safety concerns promptly.

7. Inventory Management:
Monitor and manage banquet inventory, including linens, glassware, and equipment.
Order supplies as needed to meet event requirements.
Implement inventory control procedures to minimize waste and losses.

8. Event Sales and Marketing:
Collaborate with the sales and marketing teams to promote banquet services and maximize event bookings.
Participate in client presentations and site visits to showcase banquet facilities.