Manager – CRM & Sales

Description

Key Responsibilities:

1.CRM and Collection Focus:
Lead the CRM team to manage customer relationships, ensuring a superior post-sale experience.
Develop strategies for timely revenue collection, follow-ups, and handling escalations related to payments.
Regularly track and monitor payment schedules, receivables, and outstanding amounts, ensuring adherence to timelines.
Maintain accurate records of client interactions, payments, and documentation in CRM systems.
Handle customer grievances tactfully and provide prompt resolutions while maintaining a professional relationship.
2.Sales Management:
Collaborate with the sales team to provide guidance and support during the final stage of negotiations.
Personally sit with prospective clients to understand their needs, address concerns, and close deals effectively.
Develop and implement strategies to meet and exceed sales targets.
Coordinate with the marketing team for effective lead generation and conversion initiatives.
3.Team Leadership:
Lead and mentor both CRM and Sales teams, ensuring alignment with company goals and vision.
Foster collaboration between sales and CRM teams for seamless operations and customer satisfaction.