Senior Customer Service Representative

Key Responsibilities Business Development: Identifying potential clients through area surveys and generating leads for loan products. Customer Acquisition: Onboarding new clients, primarily women, using the Joint Liability Group (JLG) model. Credit Assessment: Performing physical verification of clients and their households to assess creditworthiness. Portfolio Management: Managing loan disbursements and ensuring timely repayments and overdue collections. Relationship Management: Building and maintaining strong rapport with local community leaders, Gram Panchayats, and municipal representatives. Documentation: Handling MIS entries and maintaining proper documentation for all financial transactions. Requirements & Qualifications Education: Minimum 12th standard (Intermediate) or a Bachelor's degree. Experience: Usually requires 1–3 years of experience in the Microfinance (MFI) sector for the "Senior" designation, though some listings accept freshers for entry-level CSR roles. Essential Skills: Strong communication, sales, and interpersonal skills. Technical: Basic proficiency in MS Office and mobile-based data entry tools. Mandatory: A valid two-wheeler driving license is typically required as the job involves significant travel within city or village clusters. Salary & Benefits Salary Range: Typically between ₹1.0 Lakh to ₹3.0 Lakhs per annum, depending on experience and location. Benefits: Includes health insurance, provident fund (PF), life insurance, fuel expenses, and mobile allowances.